Gain Valuable Insights and Monitor Your Team’s Performance with Ease
Customer Service Systems
Elevate Your Customer Service with Prosum's AI-Powered Contact Center
Welcome to Prosum, where we empower you to boost call centre efficiency, streamline operations, and provide exceptional customer service affordably and reliably through our AI-powered solutions.
Why Prosum for contact centres
25 +
Years of customer service experience
150 +
Contact centre installations
100 +
Years of IT and telco experience
1500 +
Happy customers and counting
Discover the Power of Prosum's AI-Powered Contact Centre
Step into the future of customer service with Prosum’s advanced AI Contact Center, designed to meet your businesses’ evolving needs. Our solutions blend affordability, reliability, and intelligence through cutting-edge AI capabilities. From efficient call queues to intelligent routing and multi-channel support, we ensure minimal wait times and maximum customer and staff satisfaction.
Benefits of Prosum's Cloud Contact Centre
AI-Powered Insights
Utilize advanced technology to search call recordings for sentiment and keywords, allowing supervisors to focus on important conversations.
Real-Time Monitoring
Stay informed about customer interactions as they happen, enabling you to adapt quickly to meet their needs.
Tailored Insights
Access actionable information to make informed decisions at the right time, whether it's real-time or historical data, all easily accessible.
Active Coaching
Provide support to frontline users as they engage with customers across various channels, ensuring effective communication and service delivery.
Boost Business Performance
Business Intelligence
Gain insights into customer trends and interactions with customizable reports, enabling you to identify and address friction points effectively.
Instant Insight
Keep your team agile and proactive with real-time, automated customer insights that accelerate agent-customer interactions.
Optimized Workforce
Tap into a greater talent pool and recruit top-notch agents, regardless of location, for a more efficient and productive workforce.
Enhanced Collaboration
Seamlessly unite your team and streamline communication, leading to faster service, increased productivity, and superior service quality across your organization.
Easy and Worry-Free
Enjoy smooth deployment, easy management, and setup with our communication technology, guaranteeing happy customers and empowered employees everywhere.
Ready to Elevate Your Customer Service Experience?
Experience the transformational power of Prosum’s AI Contact Centers. Contact our experts today to discover how we can revolutionize your customer service operations.
Reach Out
Partner with an expert who cares about your success.
- 25+ Years Going Strong
- Award-Winning Support
Customer Experience Solutions FAQs
Yes! Engage contact centre is a highly customisable cloud-based contact centre that will help you deliver better and faster customer service by intelligently routing calls to the right employee and providing self-service options to customers.
Absolutely. You’ll enjoy extensive built-in and customizable reports with Engage to help visualize trends, identify friction points, and improve interactions.
Plus, real-time customer insights will help speed agent-customer interactions and keep you team aligned.
Engage rolls up voice, chat, SMS and email queues into a single, streamlined Omni-channel experience letting customers connect with you on their terms.
Engage is a highly flexible and scalable solution and offers 3 plans that provide value for money. They’re packed with features and you’ll pay low call rates. And you also get the option to upgrade your plan as your business needs change.
Yes. Engage provides seamless integration into mainstream CRM applications, including MS Teams.
Yes. The Engage Advanced package offers Call recording and the Engage Complete package offers call and screen recording.
Or we can provide your business with compliant voice & screen recording, reporting and real-time guidance tools without the need of deploying a whole contact centre.
We don’t lock you in to any contracts, you just pay month to month. You’re free to love us and leave us at any time.
Engage deploys 100% remotely so your agents can work from anywhere while giving managers visibility into productivity with the cloud platform.
Yes. Engage is an easy to use, manage and setup contact centre solution. Infact, we can have users, agents and supervisors up and running in days and not months.
We can help cut your contact centre costs with affordable, cost-effect licensing and maintenance support for your Enghouse contact centre, plus we offer much lower call rates than most carriers.
Yes, both our Contact Centres - Engage and Enghouse allows you to bring your own lines.
If you are already locked-in with another carrier or prefer to stay with your carrier, we give you the flexibility to choose.
Or switch to Prosum and enjoy the reliability of Australian T1 carriers with lower pricing, hassle-free compatibility and one point of contact for support.
Yes. Enghouse contact centre solution is the perfect fit for your organisation if you have highly sensitive information and are concerned about security. Prosum can install your software and hardware in a private location while still managing your software and hardware.
Explore Other Product Solutions
Communications & Collaboration
Talk to one of our experienced consultants about your team's communication and collaboration needs, and the most effective solutions for your business.
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Customer Experience Solutions
Wanting to upgrade your call centre management system? We can help you increase efficiency, and provide better, faster, customer service.
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Business Internet
We offer a range of fast, reliable business-grade internet options, competitively priced, and designed to suit your business needs. Talk to us today about how we can help.
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Managed IT Services
Our highly trained tech staff have many years of industry knowledge, and can be on-call when you need them for support, advice, or emergency help.
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Integrated Technology Solutions
Prosum cover every facet of modern technology, and can help you with security systems, EV wall chargers, hardware procurement, and more.
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1500+ Happy Customers & Counting
I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.
Yolanda Di Ludovico,
FIRST SUPER
We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.
Andrew Trinh,
ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.
Therese Chakour-West,
INFORMATION TECHNOLOGY MANAGER - STIHL
Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!
Stephen Aitken,
AITKEN REAL ESTATE
Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.
Raphael Cheah,
Network Administrator - AECOM
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