NEC Univerge Blue Engage
cloud-based Contact Centres
Looking for a comprehensive cloud-based contact centre management system that allows you to improve your customer experience? Talk to us about the NEC Univerge Blue Engage system.
NEC Univerge Blue is Prosum’s most popular contact centre, providing you with real-time insights into your customer-agent interactions, giving you the flexibility to have your employees work from anywhere with full team visibility, and advanced outreach campaign capabilities. Whatever your needs are from a contact centre platform, and whether you have one small site. multiple sites, or thousands of remote workers, the NEC Blue Engage contact centre from Prosum can be tailored to suit you.
The expert system engineers at Prosum can set up this system with your existing PBX phones, or install it alongside the NEC Blue Connect phone system.
NEC Univerge blue engage
contact centre benefits
Provide better, faster service
Intelligently route calls to the right employee and provide self-service options to customers.
Work from anywhere
Let employees work remotely while giving managers visibility into productivity with the cloud platform.
Customer convenience
Easily manage all ways customers want to talk to you through voice, chat, SMS, and email.
Seamless integrations
Engage provides integration into mainstream CRM applications, including MS Teams.
Value-driven packages
We make it easy for you to address your Contact Centre needs with three easy-to-consume value plans to choose from.
NEC Univerge Blue Engage Plans
Core
Inbound voice only
Get a QuotePlan inclusions:
- Intelligent call handling and routing
- Smart greetings
- Monitor, whisper, barge.
- Supervisor call controls
- Call queuing
- Advanced call analytics and reporting
- Seamless integration into mainstream CRM applications
- Bundled calls
Advanced
Multi-functional contact centre
Get a QuoteAll the core features plus:
- Customisable IVRs
- Skills and rules-based routing
- Scheduled and custom reports
- Queued call-backs and voicemails
- Historical reporting
- Call recording
- Desktop and web application
- Omni-channel capabilities
Complete
Multi-channel contact centre
Get a QuoteAll the advanced features plus:
- Built-in Omni-channel
- Skills, geo and rules-based routing
- Custom integrations
- Inbound/Outbound dialler capability
- Schedule Manager
- Workforce optimisation
- Dynamic notifications
- Screen recording
