Looking for a comprehensive cloud-based contact centre management system that allows you to improve your customer experience? Talk to us about the NEC Univerge Blue Engage system.
NEC Univerge Blue is Prosum’s most popular contact centre, providing you with real-time insights into your customer-agent interactions, giving you the flexibility to have your employees work from anywhere with full team visibility, and advanced outreach campaign capabilities. Whatever your needs are from a contact centre platform, and whether you have one small site. multiple sites, or thousands of remote workers, the NEC Blue Engage contact centre from Prosum can be tailored to suit you.
The expert system engineers at Prosum can set up this system with your existing PBX phones, or install it alongside the NEC Blue Connect phone system.
Intelligently route calls to the right employee and provide self-service options to customers.
Let employees work remotely while giving managers visibility into productivity with the cloud platform.
Easily manage all ways customers want to talk to you through voice, chat, SMS, and email.
Engage provides integration into mainstream CRM applications, including MS Teams.
We make it easy for you to address your Contact Centre needs with three easy-to-consume value plans to choose from.
All the core features plus:
All the advanced features plus: