NEC Univerge Blue Engage Contact Centres

Unlock Superior Customer Service with NEC Univerge Blue Engage Contact Centres wherever you are.

Connect with NEC Univerge Blue Engage and improve customer interactions anywhere. Our cloud-based contact centre system is easy to customize for remote agents. Experience quick setup and seamless benefits. Let’s team up to boost your customer experience.

Why Prosum for Contact Centres

25 +

Years of hands-on experience with NEC systems

150 +

Contact Centre Installations

100 +

Years of IT and telco experience

1500 +

Happy customers and counting

NEC Univerge Blue Engage Contact Centre Benefits

Work from anywhere

Let your team work from anywhere, and empower managers with easy productivity tracking through our cloud platform."

Customer convenience

Manage conversations your way – talk, chat, text, and email, all in one place for ultimate convenience.

Get smarter insights

Univerge Blue Engage's advanced reporting helps you see results, gain valuable insights, and make smarter decisions effortlessly.

Easy integrations

Engage effortlessly integrates with your everyday CRM and business apps for a smooth and seamless experience.

Quick & easy setup

Launch your contact center quickly and easily, minimizing downtime for prompt operations."

Simple Plans, Big Value

Choose from three easy-to-understand packages tailored to meet your Contact Centre needs effortlessly.

NEC Univerge Blue Engage Plans

Core

Inbound voice only
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Plan inclusions:

  • Intelligent call handling and routing
  • Smart greetings
  • Monitor, whisper, barge.
  • Supervisor call controls
  • Call queuing
  • Advanced call analytics and reporting
  • Seamless integration into mainstream CRM applications
  • Bundled calls

 

 

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*No lock-in contracts

Advanced

Multi-functional contact centre
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All the core features plus:

  • Customisable IVRs
  • Skills and rules-based routing
  • Scheduled and custom reports
  • Queued call-backs and voicemails
  • Historical reporting
  • Call recording
  • Desktop and web application
  • Omni-channel capabilities

 

 

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*No lock-in contracts

Complete

Multi-channel contact centre
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All the advanced features plus:

  • Built-in Omni-channel
  • Skills, geo and rules-based routing
  • Custom integrations
  • Inbound/Outbound dialler capability
  • Schedule Manager
  • Workforce optimisation
  • Dynamic notifications
  • Screen recording

 

 

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*No lock-in contracts

Engage Contact Center Integrations

Ready to upgrade? Let's chat about our affordable cloud contact center plans.

Client Testimonials

What Our Clients Say About Us

I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.

Yolanda Di Ludovico,

FIRST SUPER

We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.

Andrew Trinh,

ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED

We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.

Therese Chakour-West,

INFORMATION TECHNOLOGY MANAGER - STIHL

Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!

Stephen Aitken,

AITKEN REAL ESTATE

Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.

Raphael Cheah,

Network Administrator - AECOM

Let’s Elevate Your Customer Experience Together With Prosum.

At Prosum, we make contact centres easy for everyone. Whether you’re a small business or have multiple sites with remote workers, our NEC Blue Engage contact centre is perfect for you.

With 25+ years of NEC partnership, our expert engineers can smoothly integrate the NEC Univerge Blue Engage system with your existing phone system or alongside the NEC Blue Connect system. Choose Prosum for a tailored solution that fits your business needs.

Reach Out

Partner with an expert who cares about your success.

  • 25+ Years Going Strong
  • Award-Winning Support

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NEC Univerge Blue Engage Contact Centre FAQs

We are not a volume business that needs to capture continuous sales. We pride our business on providing our customers with the best value technology and support.
Yes! Engage contact centre is a highly customisable cloud-based contact centre that will help you deliver better and faster customer service by intelligently routing calls to the right employee and providing self-service options to customers.   
Absolutely. You’ll enjoy extensive built-in and customizable reports with Engage to help visualize trends, identify friction points, and improve interactions. Plus, real-time customer insights will help speed agent-customer interactions and keep you team aligned.
Engage rolls up voice, chat, SMS and email queues into a single, streamlined Omni-channel experience letting customers connect with you on their terms.
Engage is a highly flexible and scalable solution and offers 3 plans that provide value for money. They’re packed with features and you’ll pay low call rates. And you also get the option to upgrade your plan as your business needs change. 
Yes. Engage provides seamless integration into mainstream CRM applications, including MS Teams.
Yes. The Engage Advanced package offers Call recording and the Engage Complete package offers call and screen recording.   Or we can provide your business with compliant voice & screen recording, reporting and real-time guidance tools without the need of deploying a whole contact centre.
We don’t lock you in to any contracts, you just pay month to month. You’re free to love us and leave us at any time.
Engage deploys 100% remotely so your agents can work from anywhere while giving managers visibility into productivity with the cloud platform.
Yes. Engage is an easy to use, manage and setup contact centre solution. Infact, we can have users, agents and supervisors up and running in days and not months.
Yes, Engage Enghouse allows you to bring your own lines. If you are already locked-in with another carrier or prefer to stay with your carrier, we give you the flexibility to choose. Or switch to Prosum and enjoy the reliability of Australian T1 carriers with lower pricing, hassle-free compatibility and one point of contact for support. 
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