Managed IT Services & Support

Looking for reliable IT services and support in Melbourne?

At Prosum, our dedicated Managed IT support specialists are focused on resolving your IT and telecommunication challenges, ensuring tangible results.

Why Prosum For IT Services & Support

100 +

Years of combined IT and telco experience

100 %

Queries responsed in under 15 mins

100 %

Friendly support from our local Australian team

1500 +

Happy customers & counting

Our IT Services

Microsoft Office 365

  • New setups, design and configuration.
  • Ongoing management and support.
  • GoDaddy and Google Workspace migrations.
  • SharePoint, OneDrive, emails, Teams, chats, & channels back up.
  • User portal access for data recovery.
  • Microsoft 365 licensing
  • Business email setup.

IT Infrastructure

  • Build and maintain scalable IT infrastructure.
  • Setup and ongoing management of routers, switches and firewalls.
  • Wi-Fi design and audit.
  • Lifecycle management of hardware.
  • Cloud and virtualization.
  • Server and storage.

Business Cyber Security

  • Cybersecurity readiness.
  • Data protection.
  • Multi-layered security.
  • Regular audits.
  • Employee training.
  • Comprehensive assurance.
  • Penetration testing to identify system vulnerabilities.

MS Teams Calling

  • Design and installation of Microsoft Teams meeting rooms.
  • MS Teams backup.
  • MS Teams cloud phone system.
  • MS Channels and calling plans.
  • Ongoing management and support.

Empowering Melbourne Businesses for over 25+ Years

At Prosum, we’ve been supporting businesses across Melbourne with our 25 years of IT and telco expertise.

Whether you’re diving into MS 365, managing IT networks, exploring the cloud, or securing cybersecurity, and more our Prosum experts are here as your trusted partners. We provide flexible pay-as-you-go services, onsite and remote IT support, and proactive managed IT support.

Let’s work together to seamlessly align your technology with your business goals – because your success is our top priority.

Managed IT Support Plans

Essential

Contact us for pricing

Support inclusions:

  • Unlimited business hours, phone and remote support.
  • Unlimited technology advice.
  • 24x7x365 endpoint monitoring.
  • Patch management.
  • Reporting.
  • SLA response within 30 mins. for urgent requests.
  • Discounted IT hardware.

 

Optional:

  • Server support
  • Server backup
  • Office 365 backup – OneDrive, Sharepoint & Teams.
  • PC backup.
  • After-hours & public holiday support at VIP rates.

Core

Contact us for pricing

Support inclusions:

  • Unlimited business hours, phone and remote support.
  • Unlimited technology advice.
  • 24x7x365 endpoint monitoring.
  • Patch management.
  • Reporting.
  • SLA response within 30 mins. for urgent requests.
  • Discounted IT hardware.
  • Endpoint protection.
  • Firewall support.
  • Wi-Fi support.
  • Onsite escalation.

 

Optional:

  • Server support
  • Server backup
  • Office 365 backup – OneDrive, Sharepoint & Teams.
  • PC backup.
  • After-hours & public holiday support at VIP rates.

Complete

Contact us for pricing

Support inclusions:

  • Unlimited business hours, phone and remote support.
  • Unlimited technology advice.
  • 24x7x365 endpoint monitoring.
  • Patch management.
  • Reporting.
  • SLA response within 30 mins. for urgent requests.
  • Discounted IT hardware.
  • Endpoint protection.
  • Firewall support.
  • Wi-Fi support.
  • Onsite escalation.
  • 24×7/365 cybersecurity managed detection and response.
  • Email security.

 

Optional:

  • Server support
  • Server backup
  • Office 365 backup – OneDrive, Sharepoint & Teams.
  • PC backup.
  • After-hours & public holiday support at VIP rates.

Benefits of Prosum's Managed IT Support

Fixed Costs

Say goodbye to surprise IT bills. Enjoy predictable and affordable monthly fees.

Expertise on Demand

Access a team of skilled IT professionals without the cost of hiring in-house staff.

24/7/365 Support

Around-the-clock technical support and assistance for immediate problem resolution.

Proactive Monitoring

Stay ahead of problems with regular system checks and updates.

Responsive Solutions

Address IT issues promptly, reducing downtime and business disruptions.

Advanced Security

Protect your business from cyber threats with top-notch security measures.

Peace of Mind

Leave your IT worries to us, so you can focus on your business.

Friendly & Reliable

Get friendly, reliable support from a trusted team, all through a single point of contact.

Considering a New IT Support Company?

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IT Support FAQ's

We are not a volume business that needs to capture continuous sales. We pride our company on providing our customers with the best value technology and support.

IT Brands we work with

1500+ Happy Customers & Counting

I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.

Yolanda Di Ludovico,

FIRST SUPER

We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.

Andrew Trinh,

ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED

We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.

Therese Chakour-West,

INFORMATION TECHNOLOGY MANAGER - STIHL

Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!

Stephen Aitken,

AITKEN REAL ESTATE

Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.

Raphael Cheah,

Network Administrator - AECOM

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