Prosum Acceptable Use Policy



The Prosum Acceptable Use Policy aims to ensure Prosum can provide high quality Services to all Customers in compliance with the law and industry practice, and that no Customer or user of our network is disadvantaged by the behaviour of others.


This policy applies to all Prosum Customers. By using any Prosum Service, Customers agree to comply with the terms of this policy. Prosum may rely on this policy where a Customer’s use of Services is:

  • not in accordance with this policy; and/or
  • reasonably considered to be use outside the purposes of the relevant Plan.


Every Prosum Customer is responsible for use of the Prosum Network and any systems accessed via Services. Any act that endangers any person or the security of the Prosum Network, systems or equipment means a Customer’s access to a Service may be restricted, suspended or terminated in accordance with the Agreement.

When using an Prosum Service, Customers must comply with any rules imposed by any Third Party from which a Customer accesses content.

All Customers agree that they will not use, attempt to use or allow their Service to be used to:

  1. contravene any applicable law, code or standard;
  2. defame, harass or abuse anyone or violate their privacy;
  3. infringe any person’s intellectual property or other rights;
  4. compromise the security or integrity of any network or system;
  5. access, download, store, send or distribute viruses or other harmful material;
  6. interfere, restrict or disrupt Services or any other person’s use or enjoyment of Services;
  7. store, send or distribute any content which is restricted, prohibited or unlawful under any applicable law, or that is likely to be offend a reasonable person;
  8. do anything which incites violence or hatred against, any person or class of persons, or which could give rise to civil or criminal proceedings;
  9. forge header information, email source address or other user information;
  10. access, monitor or use any data, systems or networks without authority;
  11. attempt to probe, scan or test the vulnerability of any data, system or network;
  12. send or distribute unsolicited advertising, bulk messages or breach Prosum SPAM policy;
  13. overload any network or system including Prosum Network and systems;
  14. use another person’s name, username or password or attempt to gain access to the account of any person;
  15. tamper with, hinder the operation of or make unauthorised modifications to any network or system;
  16. provide false, misleading or deceptive information to Prosum or any other person; o
  17. authorise, aid, abet, encourage or incite any other person to do or attempt to do any of the above

If a Customer fails to comly, Prosum may suspend or cancel a Customer’s use of some or all Services.


Prosum considers Customer use of a Service, plan inclusion and/or offer to be unreasonable if accessed or utilised for any non-ordinary purpose.

Non-ordinary purpose may include:

  1. running a telemarketing business or call centre;
  2. re-supplying or reselling the Service;
  3. wholesale of any Service (e.g. transit, refile or aggregate domestic or international traffic) on Prosum network;
  4. SIM boxing or using the Service in connection with a device that switches or re-routes calls to or from the Prosum network or the network of any supplier; or
  5. any other activity which would not be reasonably regarded as Ordinary

Prosum also considers Customer use of the Service to be unreasonable if:

  1. usage of the Service unreasonably affects other Customers’ access to the network; or
  2. a Customer sets up switch devices which overcome subscription and/or pricing charges, potentially limiting the ability for other Customers to access the


Prosum co-operates fully with all empowered law enforcement and security agencies and has a requirement to assist law enforcement agencies as a condition of our telecommunications license. Prosum may be required to comply with law enforcement requests at any time without notice to Customers but in doing so will act in accordance with our legal obligations.


Customers are responsible for determining the content and information they choose to access when using a Prosum Service. Customers are responsible for any content stored, sent or distributed on or via the Prosum Network and systems including content posted on web pages, email, chat or discussion forums, bulletin boards, instant messaging, SMS and Usenet news.

Customers must not use Services to send or distribute any content which is prohibited, deemed obscene or offensive or otherwise unlawful under any applicable Australian law.

Failure to comply with these requirements may lead to immediate suspension or termination of all or part of a Service without notice.

Prosum is required by law to refer a Customer to the Australian Federal Police if Prosum has reason to believe a Prosum Service has been used to access child pornography.


Prosum may reasonably vary this Policy in line with notice provisions of an applicable Service agreement with Prosum. Continued use of Services after the change takes effect will constitute acceptance of the variation.