Enghouse Contact Centres
Get more out of your MS Teams set-up with the Enghouse Interactive Contact Centre. Prosum can enhance your customer experience by streamlining MS Teams to improve communication, and efficiently handle customer interactions across various channels such as voice, chat, SMS, and social media.
Our solutions cater to businesses that have 10-100 agents and are highly customizable to meet your specific requirements. Our team of experts will take the time to discuss with you not only what your business needs are, but what kind of technical services you have access to already, and can guide you on the most cost-effective approach to achieving your goals. We can work with your existing server set-up, or we can provide, maintain and manage a server for you.
We also offer maintenance and upgrades for Enghouse Contact Centres. The experts at Prosum can help you transition smoothly from your current voice platform to a Microsoft Teams Contact Centre, at whatever stage you’re at in your Microsoft strategy.
Contact us today to discover how Prosum can help you with an Enghouse contact centre for MS Teams.
Enghouse Contact Centre Services
Installations
Custom contact centre solutions aligned to your organisation’s needs and budget.
Upgrades
Overlay multi-media functionality to your voice-only Contact Centre – SMS, email, web, social media & chat.
Fixes
Access our in-house skilled Enghouse Engineers to resolve your Touchpoint, Touchpoint Console, and QMS issues efficiently.
Maintenance
We provide Enghouse software assurance, and business maintenance plans to ensure your contact centre is running optimally.
Training
We’ll help you gain practical, hands-on experience and knowledge to apply to your business environment and get the most out of your investment.
Flexible Solutions
Integrate your NEC investment with a comprehensive set of tools to measure and improve your services.
Why Prosum for contact centres
25 +
Years of customer engagement experience
150 +
Contact centre installations
100 +
Years+ of IT and telco experience
1500 +
Happy customers and counting
