Customer Service Systems

Contact centres designed with your people in mind

Prosum can give you the tools you need to increase your call centre efficiency, simplify procedures, and make your customer service experience the best it can be.

Seamless integrations to build your
custom contact centre solution

 Why Prosum for contact centres 

25 +

Years of customer engagement experience 

150 +

Contact centre installations 

100 +

Years of IT and telco experience

1500 +

Happy customers and counting

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Partner with an expert who cares about your success.

  • 25+ Years Going Strong
  • Award-Winning Support

Customer Experience Solutions FAQs

Yes! Engage contact centre is a highly customisable cloud-based contact centre that will help you deliver better and faster customer service by intelligently routing calls to the right employee and providing self-service options to customers.   
Absolutely. You’ll enjoy extensive built-in and customizable reports with Engage to help visualize trends, identify friction points, and improve interactions.   Plus, real-time customer insights will help speed agent-customer interactions and keep you team aligned.
Engage rolls up voice, chat, SMS and email queues into a single, streamlined Omni-channel experience letting customers connect with you on their terms.
Engage is a highly flexible and scalable solution and offers 3 plans that provide value for money. They’re packed with features and you’ll pay low call rates.  And you also get the option to upgrade your plan as your business needs change.  *The core plan has bundled calls. Still waiting on NEC to see what the PAYG rates are for Advanced and Ultimate. They may bundle calls in these two plans as well. I will confirm.
Yes. Engage provides seamless integration into mainstream CRM applications, including MS Teams.
Yes. The Engage Advanced package offers Call recording and the Engage Complete package offers call and screen recording.   Or we can provide your business with compliant voice & screen recording, reporting and real-time guidance tools without the need of deploying a whole contact centre.
We don’t lock you in to any contracts, you just pay month to month. You’re free to love us and leave us at any time.
Engage deploys 100% remotely so your agents can work from anywhere while giving managers visibility into productivity with the cloud platform.
Yes. Engage is an easy to use, manage and setup contact centre solution. Infact, we can have users, agents and supervisors up and running in days and not months.
We can help cut your contact centre costs with affordable, cost-effect licensing and maintenance support for your Enghouse contact centre, plus we offer much lower call rates than most carriers.
Yes, both our Contact Centres - Engage and Enghouse allows you to bring your own lines.   If you are already locked-in with another carrier or prefer to stay with your carrier, we give you the flexibility to choose.   Or switch to Prosum and enjoy the reliability of Australian T1 carriers with lower pricing, hassle-free compatibility and one point of contact for support. 
Yes. Enghouse contact centre solution is the perfect fit for your organisation if you have highly sensitive information and are concerned about security. Prosum can install your software and hardware in a private location while still managing your software and hardware.

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Communications & Collaboration

Talk to one of our experienced consultants about your team's communication and collaboration needs, and the most effective solutions for your business.

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Customer Experience Solutions

Wanting to upgrade your call centre management system? We can help you increase efficiency, and provide better, faster, customer service.

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Business Internet

We offer a range of fast, reliable business-grade internet options, competitively priced, and designed to suit your business needs. Talk to us today about how we can help.

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Managed IT Services

Our highly trained tech staff have many years of industry knowledge, and can be on-call when you need them for support, advice, or emergency help.

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Integrated Technology Solutions

Prosum cover every facet of modern technology, and can help you with security systems, EV wall chargers, hardware procurement, and more.

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1500+ Happy Customers & Counting

We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.

Andrew Trinh,

ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED

We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.

Therese Chakour-West,

INFORMATION TECHNOLOGY MANAGER - STIHL

Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!

Stephen Aitken,

AITKEN REAL ESTATE

Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.

Raphael Cheah,

Network Administrator - AECOM
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