Cloud Contact Centre

Simplify Customer Service With Prosum's AI-Powered Contact Center

Empower your team with our affordable, reliable, intelligent Cloud Contact Center that’s simple to set up and easy to use, manage and buy. Ready to start delivering excellent customer service right away?

Enjoy a Stress-Free Contact Centre Experience

Easy Deployment

Set up your agents from anywhere effortlessly, with remote installation, training, and ongoing assistance provided.

Effortless Management

Seamlessly manage communication channels with our intuitive technology, ensuring happy customers and productive employees.

Quick Onboarding

Experience fast onboarding with minimal setup requirements, leading to swift customer satisfaction.

Tailored Plans

Choose from plans tailored to your business size and industry needs, ensuring comprehensive coverage and peace of mind.

Grow as You Go

Scalable from small teams to large mult-channel environments, our flexible contact centre solution scales with you.

Works with What You Have

You don't need to change everything—our contact centre integrates nicely with your existing business apps and tools.

Stay Secure

Enjoy robust protection against malware, viruses, phishing, and hackers, keeping your data and operations safe 24/7.

Ensure Compliance

Designed for industries like healthcare, legal, and finance, ensuring full regulatory compliance without compromise.

Seamless Integration with Your Existing Apps & Tools

Looking for a stress-free cloud Contact Centre platform?

Elevate Your Customer Experience

Stand out from the competition by prioritizing customer satisfaction at every touchpoint.

  • Efficient Call Handling: Address customer inquiries promptly, minimizing wait times and ensuring customer and staff satisfaction.
  • Customized Call Routing: For optimal results, direct customers to suitable agents every time with personalized call flows, including Skills-Based Routing.
  • Flexible Communication Channels: Let customers connect with you on their preferred platforms, whether it’s voice, chat, or email queues.
  • Proactive Engagement: Extend your reach beyond inbound inquiries with proactive outreach messaging, enhancing audience engagement through multi-channel capabilities.

More than Just Happy Customers. Your Business Thrives Too

  • Insightful Reports: Our built-in and customizable reports help you easily track trends and pinpoint areas for improvement, ensuring smoother interactions.
  • Instant Customer Insights: Stay informed in real-time with automated insights, helping agents deliver swift and aligned responses.
  • Seamless Integrations: Our flexible integration options make connecting with your favourite productivity tools and leading CRM systems effortless.
  • Flexible Workforce: With agents able to work from anywhere, you have access to a broader talent pool, allowing you to recruit the best agents regardless of location.

Powerful Tools for Admins and Business Stakeholders

  • Live Monitoring: See what’s happening in real-time and quickly adjust to meet customer needs.
  • Custom Reports: Get actionable insights instantly to make intelligent decisions when they matter most.
  • AI-Powered Insights: Find important conversations easily with AI-driven search features.
  • Interaction Coaching: Guide your team as they help customers, ensuring top-quality support every time.

Seamless Integration with Our Cloud PBX

Maximize productivity and enhance customer experiences by seamlessly integrating our cloud Contact Centre with our PBX system.

Whether used independently or combined, our integrated solutions ensure a seamless experience for your team and your customers. By harnessing the combined power of our platforms, you’ll empower your team to deliver exceptional service across all channels.

Ready to take your customer service to the next level with our Cloud Contact Centre?

 Why Prosum for Contact Centres

25 +

Years of customer service experience 

150 +

Contact Centre installations 

100 +

Years of IT and telco experience

1500 +

Happy customers and counting

Get Started with Prosum's Cloud Contact Centre Today

At Prosum, we’re all about top-notch customer service. That’s why we design Contact Center solutions to transform how you engage with customers.

With 25+ years of experience, 150+ successful installations, and 100+ years of combined IT and telecom expertise, we’re here to exceed your expectations. Join 1500+ satisfied customers who rely on us for their contact centre needs. Ready to level up your customer service?

Reach Out

Partner with an expert who cares about your success.

  • 25+ Years Going Strong
  • Award-Winning Support

Customer Experience Solutions FAQs

Yes!Our contact centre is a highly customisable cloud-based contact centre that will help you deliver better and faster customer service by intelligently routing calls to the right employee and providing self-service options to customers.   
Absolutely. You’ll enjoy extensive built-in and customizable reports to help visualize trends, identify friction points, and improve interactions.   Plus, real-time customer insights will help speed agent-customer interactions and keep you team aligned.
Prosum's contact centre rolls up voice, chat, SMS and email queues into a single, streamlined Omni-channel experience letting customers connect with you on their terms.
We offer a highly flexible and scalable solution with 3 plans - Core, Advanced and complete that provide real value for money. They’re packed with features and you’ll pay low call rates. And you also get the option to upgrade your plan as your business needs change. 
Yes. Our contact centre provides seamless integration into mainstream CRM applications, including MS Teams.
Yes. The Advanced package offers Call recording and the Complete package offers call and screen recording.  Or we can provide your business with compliant voice & screen recording, reporting and real-time guidance tools without the need of deploying a whole contact centre.
We don’t lock you in to any contracts, you just pay month to month. You’re free to love us and leave us at any time.
Yes. It deploys 100% remotely so your agents can work from anywhere while giving managers visibility into productivity with the cloud platform.
Yes. It's an easy to use, manage and setup contact centre solution. Infact, we can have users, agents and supervisors up and running in days and not months.
Yes, out Contact Centre allows you to bring your own lines. If you are already locked-in with another carrier or prefer to stay with your carrier, we give you the flexibility to choose. Or switch to Prosum and enjoy the reliability of Australian T1 carriers with lower pricing, hassle-free compatibility and one point of contact for support. 

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Managed IT Services

Our highly trained tech staff have many years of industry knowledge, and can be on-call when you need them for support, advice, or emergency help.

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1500+ Happy Customers & Counting

I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.

Yolanda Di Ludovico,

FIRST SUPER

We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.

Andrew Trinh,

ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED

We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.

Therese Chakour-West,

INFORMATION TECHNOLOGY MANAGER - STIHL

Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!

Stephen Aitken,

AITKEN REAL ESTATE

Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.

Raphael Cheah,

Network Administrator - AECOM
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