Customer Experience Solutions
Smarter Contact Centres, Powered by AI
Connect better. Work faster. Support customers brilliantly. Book a Free Demo or call us to get started.
Finally, Contact Centre Software That Just Works — For You and Your Customers
Tired of juggling clunky systems, long wait times, or frustrated teams? Our AI-powered Contact Centre Software gives Australian businesses a faster, smarter way to connect with customers — across every channel, all from one simple, secure platform.
Whether your team’s in the office or remote, we’ll help you build a flexible, modern contact centre with seamless tools, real-time insights, and local support — so every customer interaction feels effortless.
Why Our Call Centre Software Solutions Stand Out
Quick & Easy Setup
We get you up and running fast, with remote installation, training, and ongoing support.
All-in-One Management
Manage calls, chats, emails, and socials all from a single dashboard.
Fast Onboarding
Minimal fuss means your team hits the ground running sooner.
Tailored Plans
Pick the features that suit your business — and scale up or down as you grow.
Simple Integrations
Plug in your CRM, ticketing, and other tools in no time.
Smarter with AI
Supercharge productivity with AI-powered tools that enhance communication and unlock your team’s full potential.
Ready to boost customer satisfaction and streamline support with AI? Book your free demo now.
Built-In AI to Supercharge Support & Service
Say goodbye to repetitive tasks and hello to smarter workflows. With embedded AI, your team can focus on what matters most — delivering great customer experiences.
- AI Assistants – Help your team handle queries faster with AI-powered prompts and task support.
- Automatic Call Summaries – Speed up documentation and reporting with accurate AI-generated summaries.
- Voice & Chat Transcription – Get automatic transcripts of customer calls, chats and voicemails.
- Sentiment Analysis – Instantly understand how your customers feel and respond in real time.
- Smart Routing & Automation – Route calls and messages to the right person based on keywords or intent.
- Privacy & Compliance Tools – Automatically redact sensitive information to stay secure and compliant.
Real-Time Insights, Made Simple
- Live Dashboards – Monitor performance, agent activity and call queues on the fly.
- Custom Reports – Track the KPIs that matter most.
- Customer Context – Give agents real-time customer details before they pick up the phone.
Better for Customers, Easier for Teams
Give your team the tools to do more with less — and your customers the seamless experience they expect.
- Skills-Based Call Routing – Send enquiries to the right person, every time.
- Multi-Channel Support – Chat, email, phone or social — your customers choose.
- Proactive Messaging – Reach out before problems arise with automated messages.
- Remote-Ready – Equip your team to work securely from anywhere.
For Business Leaders & IT Managers
- Easy Admin Tools – Manage users, permissions, and settings with a few clicks.
- Workflow Automation – Automate escalations, ticket creation and call tagging.
- Secure by Design – Built with enterprise-grade security and compliance in mind.
See how AI-powered contact centre software can transform your business.
Why Aussie Businesses Trust Prosum
Trusted Experience
25+ years in communications tech, 150+ successful deployments, and counting.
Custom-Fit Solutions
Cloud, on-prem, or hybrid — whatever fits your business and tech stack.
Customer-First Approach
We make customer contact easier for your team and better for your clients.
Ongoing Support, No Fuss
Friendly local support, from setup through to day-to-day tweaks.
Scalable For Growth
Start small, scale big — we grow with your business.
What Our Clients Say
Very good and prompt service. Friendly staff.
Paul Bhatti,
WATSONIA VETERINARY CLINIC
I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.
Yolanda Di Ludovico,
FIRST SUPER
We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.
Andrew Trinh,
ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.
Therese Chakour-West,
INFORMATION TECHNOLOGY MANAGER - STIHL
Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!
Stephen Aitken,
AITKEN REAL ESTATE
Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.
Raphael Cheah,
Network Administrator - AECOM
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Ready to transform your customer experience?
- 25+ Years Going Strong
- Award-Winning Support
Frequently Asked Questions
