Customer Experience Solutions
Elevate Your Customer Experience With Our AI-Powered Contact Center
Transform how you engage with your customers using our easy-to-setup, AI-powered Contact Centre. Manage voice, chat, email, and social media interactions seamlessly from one platform with flexible pricing, real-time insights, and intelligent call routing.
Ready to enhance your customer service?
Easy Setup
Get started quickly with remote installation, training, and support.
Effortless Management
Control all channels with user-friendly technology.
Fast Onboarding
Minimal setup means rapid improvements in satisfaction.
Custom Plans
Select options tailored to your business needs.
Scalable Growth
Adapt our solution as your business expands.
Seamless Integration
Connect with your existing tools effortlessly.
Robust Security
Safeguard your data against threats 24/7.
Regulatory Compliance
Meet industry standards with ease.
Let's make your customer service outstanding.
Deliver Exceptional Customer Service, Every Time
Give your team the right tools with our Contact Centre solutions, making communication easy and helping you deliver fast, personalised support to every customer.
- Efficient Call Handling – Quickly respond to inquiries, reduce wait times, and satisfy customers and staff.
- Customised Call Routing – Direct customers to the right agent with personalised call flows, including Skills-Based Routing.
- Flexible Communication Channels – Customers can reach you through their preferred platforms – voice, chat, or email.
- Proactive Engagement – Increase customer engagement with proactive messaging, reaching beyond just inbound inquiries.
Maximise your business potential
More than Just Happy Customers - Your Business Thrives Too
- Insightful Reports: Use customisable reports to track trends and find areas for improvement, ensuring smoother interactions.
- Instant Customer Insights: Keep your team informed with real-time insights that help them respond quickly and effectively.
- Seamless Integrations: Connect effortlessly with your favourite productivity tools and CRM systems.
- Flexible Workforce: Allow agents to work from anywhere, tapping into top talent regardless of location.
Empower Your Team with Advanced Tools
Powerful Tools for Admins and Business Stakeholders
- Live Monitoring: View real-time activity and make adjustments on the fly to meet customer needs.
- Custom Reports: Access instant, actionable insights for intelligent decision-making when it matters.
- AI-Powered Insights: Locate critical conversations with AI-driven search tools.
- Interaction Coaching: Support your team with real-time guidance to deliver top-quality customer service.
Ready to elevate your customer experience?
Why Choose Prosum
Trusted Expertise
With over 25 years of experience and 150+ successful installations, Prosum brings a combined 100+ years of IT and telecom knowledge. Our expertise ensures tailored, reliable solutions that fit your business needs.
Custom Solutions
We offer Contact Centre solutions tailored to your specific needs. Whether you’re looking for an on-premises setup, transitioning to the cloud, or need ongoing support, our solutions seamlessly integrate with your existing systems.
Focused On Your Needs
Our top priority is enhancing your customer experience. We design solutions that keep your team agile and your customers satisfied, making every interaction count.
Complete Support
From initial setup to performance optimisation and ongoing maintenance, our dedicated team is here to keep your Contact Centre running smoothly and efficiently.
Scalable and Flexible
Our solutions adapt as your business grows. Whether you need a simple setup or a complex multi-channel operation, we offer the flexibility to scale with your needs.
Proven Results
Join over 1,500 satisfied customers who trust Prosum to meet their Communication needs. Our proven success demonstrates our commitment to delivering outstanding service.
Reach Out
Ready to enhance your customer and employee experiences?
- 25+ Years Going Strong
- Award-Winning Support
