Modern phone systems that improve communication, reduce missed calls and support hybrid teams.
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AI-powered contact centre platforms that unify calls, chat, email and messaging to help your team deliver faster, smarter customer support.
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Fast, reliable connectivity that supports cloud systems, collaboration tools and daily operations.
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Modern surveillance systems that protect your people, premises and assets.
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Responsive IT support that keeps systems running smoothly and resolves issues quickly.
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Technology solutions designed for organisations that rely on secure, reliable communications and resilient IT infrastructure every day. As a trusted telecommunications provider, we deliver business communication systems, network solutions, and integrated IT services that keep teams connected, data protected, and operations running without disruption. From cloud and on-premise phone systems to unified communications and contact centre platforms, our solutions are built to support performance, scalability and long-term business growth.
We support businesses across Melbourne and Australia, including:
Many Melbourne businesses struggle with unreliable communications systems, slow internet and outdated technology that disrupt productivity and frustrate customers. Prosum helps organisations solve these challenges with reliable communications, modern infrastructure and responsive local support.
Connectivity problems slowing down your team, disrupting cloud applications and affecting productivity.
Unreliable phone systems causing missed calls, frustrated customers and lost business opportunities.
Contact centre platforms struggling to keep up with growing call volumes and customer demand.
Separate systems for calls, chat, email and support that don’t work together.
Multiple IT and communications providers pointing fingers when problems arise.
Slow response times when critical systems fail or staff need assistance.
Old technology that’s expensive to maintain and difficult to upgrade.
Outdated security systems exposing your organisation to unnecessary risk.
Issues that go unnoticed until systems fail or business operations are disrupted.
I’m very glad and fortunate that I had PROSUM looking after my IT and CCTV. They are trust worthy, reliable and very easy to work with.
Very good and prompt service. Friendly staff.
I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.
We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.
Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!
Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.
Tailored for growing Melbourne businesses — not one-size-fits-all.
Real people, local to Melbourne, who actually answer the phone and solve issues.
Technology that grows with your business, so you’re never left behind.
Trusted by Australian businesses for over 25 years.
Phones, internet, support, and security — handled by one team, so everything just works.
