Cloud systems route voice calls over the internet instead of traditional phone lines. This reduces complexity, cuts costs and supports work-from-anywhere setups – perfect for today’s hybrid workplace.
Cloud Phone Systems Melbourne
Scalable, reliable and cost-effective business cloud phone systems
Upgrade your phone system to a cloud-based solution that keeps your team connected, professional and productive – at the office, at home or on the go.
Why Businesses in Melbourne Choose Cloud Phone Systems
Cloud phone systems use the internet to make and receive calls rather than traditional copper phone lines, freeing your business from outdated hardware and costly maintenance. They deliver crystal-clear voice quality, flexible calling options and scalable plans that grow with your business.
- Work Anywhere: Answer calls on computers, mobiles or desk phones.
- Scalable: Add or remove users as your business grows.
- Lower Costs: No expensive on-site hardware or maintenance.
- Keep Your Numbers: Port existing business numbers without disruption.
- Feature-Rich: Auto attendants, voicemail-to-email, call forwarding and more.
With Prosum, you’ll benefit from:
Expert Guidance
Get tailored advice on the right cloud phone system for your Melbourne business, ensuring performance, scalability and value from day one.
Seamless Setup
Our experienced technicians handle the full installation and number migration, minimising downtime and keeping your business running smoothly.
Flexible, Ongoing Support
Enjoy flexible deployment options with reliable local support, ongoing maintenance and the freedom to scale as your business grows.
We work with Australia’s leading cloud phone platforms
Find the Right Cloud Phone System for Your Business
Pick the cloud phone system that suits your Melbourne team best
Whether you’re upgrading from a legacy phone system or rolling out a new solution, we offer flexible business cloud phone systems designed to support how Melbourne businesses work today — in the office, remotely or across multiple locations.
- Microsoft Teams Calling – Turn Microsoft Teams into a fully-featured cloud phone system for Melbourne businesses, with familiar tools your team already uses.
- NEC Univerge Blue – An all-in-one business cloud phone system combining calling, messaging and video, without the need for on-site hardware.
- Cisco Webex Calling – Secure, scalable cloud phone systems backed by a global enterprise platform, ideal for growing Melbourne organisations.
- UC Express – A lightweight, cost-effective cloud phone system built specifically for Australian businesses that want simplicity and reliability.
Schedule a Free Consultation with Our Experts
Our Melbourne-Focused Cloud Phone System Service
Business Cloud Phone Systems Tailored for Melbourne
At Prosum, we design business cloud phone systems with Melbourne companies in mind. Our Melbourne-based team provides personalised setup, training and support so you get a solution that works for your workforce and customers.
Whether you’re a startup, a growing SME or an enterprise with multiple locations across Victoria, we’ll help you pick the right platform, migrate smoothly and stay connected without lock-in contracts.
What’s Included:
- Solution design & consultation
- Smooth migration of existing phone numbers
- User training & ongoing support
- 24/7 Melbourne-based help desk
- Flexible month-to-month or annual plans
No tech headaches, just smarter calling.
Who Cloud Phone Systems Are Best For
Flexible business VoIP solutions for modern teams
Cloud phone systems are ideal for Melbourne businesses that need flexible, reliable communication without the cost and complexity of traditional phone systems. As a modern business VoIP solution for Melbourne businesses, cloud phone systems suit small and medium organisations looking for a professional setup that can scale easily, as well as multi-site organisations needing a unified phone system.
They’re also well suited to remote and hybrid teams, allowing staff to make and receive business calls from mobiles, laptops or desk phones, and growing enterprises that require secure, feature-rich business cloud phone systems with advanced call management and Microsoft Teams integration.
How Cloud Phone Systems Work (Fast & Simple)
Consultation & Plan Selection
System Setup & Number Migration
User Training
Ongoing Local Support
What Our Clients Say
I’m very glad and fortunate that I had PROSUM looking after my IT and CCTV. They are trust worthy, reliable and very easy to work with.
Mina Zacharia,
MANAGER | ASTRO MEDICAL IMAGING
Very good and prompt service. Friendly staff.
Paul Bhatti,
WATSONIA VETERINARY CLINIC
I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.
Yolanda Di Ludovico,
FIRST SUPER
We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.
Andrew Trinh,
ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.
Therese Chakour-West,
INFORMATION TECHNOLOGY MANAGER - STIHL
Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!
Stephen Aitken,
AITKEN REAL ESTATE
Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.
Raphael Cheah,
Network Administrator - AECOM
FAQs – Cloud Phone Systems
It’s a business phone solution that uses the internet (VoIP) instead of traditional phone lines, letting you make and receive calls across devices.
Yes - most providers let you port your existing business number to your new cloud system without downtime.
You only need a reliable internet connection and compatible devices like phones, computers or mobile apps — we help with setup.
Modern cloud systems use encryption and security protocols to protect your calls and data, with downtime resilience and secure networks.
They often include voicemail-to-email, call routing, auto attendants, mobile calling apps and integration with CRM or Teams.
Yes. Cloud phone systems are ideal for small and medium businesses because they’re affordable, easy to manage and scalable. You can start with a few users and expand as your business grows, without investing in expensive hardware.
A traditional PBX requires on-site hardware and maintenance, while a cloud PBX is hosted securely online. Cloud systems reduce upfront costs, offer more flexibility and support remote and mobile teams.
Yes. Many business cloud phone systems integrate with Microsoft Teams, CRMs and other productivity tools, allowing seamless calling, collaboration and customer management from one platform.
Absolutely. Cloud phone systems allow staff to make and receive business calls from anywhere using mobile apps or desktop software, making them ideal for remote work and hybrid Melbourne teams.
In many cases, yes. Compatible IP desk phones can often be reused, or you can switch to softphones on computers and mobiles for a hardware-free setup.
Let's Get You Connected
Ready to upgrade to a cloud phone system that works for you?
Talk to Prosum today for expert advice, a tailored quote, and friendly local support.
