We tailor our support to suit you, but here’s what’s typically included:
Business IT and Tech Support
Reliable IT Support, Tailored for Your Business
Tired of tech issues slowing things down? At Prosum, we take the stress out of IT with customised support plans designed to suit your business, all for a simple, fixed monthly fee. We’ll keep things running smoothly so you can focus on what matters most: growing your business.
Expert Support Across All Your Tech - No Need to Juggle Multiple Providers, Our Certified Team Covers it All
Routers & Switches
Phone Systems
Contact Centres
Servers
Wi-Fi
Firewalls
Need something else? Just ask — chances are we do that too.
Say Goodbye to Tech Disruptions
When IT works, business flows. Our support plans are built to:
- Minimise Downtime – With proactive monitoring and maintenance, we keep you up and running — 24/7/365.
- Free Up Your Team – Let your staff focus on what they do best. We’ll handle the tech headaches.
- Respond Fast When It Matters – 30-minute response for critical issues. Two hours for everything else. No mucking around.
What’s in the Plan?
Unlimited Help Desk Support
Call, email or message us — we’re here during business hours from 9–5, Mon–Fri.
Onsite Technical Support
Need us there in person? No worries — we’ll be on site when you need hands-on help.
Routine Network Maintenance
We keep your systems healthy with regular check-ups.
Proactive Network Monitoring
We’re on the lookout 24/7 to catch issues before they impact your business.
Secure Online Support Portal
Log, track, and follow up on requests — all in one place.
Access to Critical Spares
Fast replacements to keep you moving — no waiting around.
Expertise You Can Rely On
We’re a multi-vendor supplier, so we’re not tied to one brand. We’ll always recommend what works best for your setup, not what’s best for us.
Not Ready for a Full Support Plan?
No dramas. You can still tap into our on-demand tech support whenever you need it — no lock-in, just reliable help when it matters.
Prefer to Talk to a Human? So do we. No bots, no runaround — just real people who get it. Give us a call.
