Support
Tailored Business Support For Your Technology Needs
At Prosum, we provide customised maintenance and support plans for a fixed monthly fee, specifically designed to meet your unique IT requirements. Our dedicated expert team minimises downtime and boosts productivity, empowering you to concentrate on what truly matters—growing your business.
Get in touch to see how we can support your IT journey.
Say Goodbye to Technology Disruptions
Are tech troubles slowing you down? With Prosum’s tailored maintenance and support plans, you can reduce downtime and maximise your technology investment. Here’s how we help ensure your success:
- Guaranteed Uptime: Enjoy 24/7/365 availability with proactive monitoring and maintenance to keep your systems running smoothly.
- Resource Optimisation: Allow your team to focus on what’s important while we take care of your IT challenges.
- Lightning-Fast Response: Rely on our quick response times—30 minutes for critical issues and just two hours for general inquiries—so you’re never left in the dark.
Tailored Maintenance & Support Plans For Peak Business Performance
Unlimited Help Desk Support
Reach our expert team during business hours, Monday to Friday, 9 AM to 5 PM (excluding public holidays).
Onsite Technical Support
Our specialists are available for hands-on assistance whenever required.
Routine Network Maintenance
Keep your systems in top shape with regular maintenance checks.
Proactive Network Monitoring
We continuously monitor your systems to detect and resolve potential issues before they impact your operations.
Secure Online Support Portal
Easily log, track, and review your requests through our user-friendly portal.
Access to Critical Spares
Quickly replace essential equipment to maintain operational continuity.
Expertise You Can Trust
As a multi-vendor supplier, Prosum partners with leading brands to deliver the best solutions for your unique business needs.
Our certified team provides expert support across various technologies.
Routers & Switches
Phone Systems
Contact Centres
Servers
Wi-Fi
Firewalls
Not Ready for a Full Support Plan?
Experience flexible tech support when you need it. With our on-demand services, you can access expert help without the commitment—just reliable service whenever it's needed.
Need help now? Get in touch with us to discuss your immediate tech needs.
