What’s New in UNIVERGE BLUE? Meet Your AI Assistant & Discover Archiving Solutions

At Prosum, we always look for ways to enhance your business communication and productivity. That’s why we’re excited to introduce two fantastic updates to UNIVERGE BLUE: the AI Assistant and Archiving solutions. Here’s everything you need to know about these powerful new features.

Meet Your New Co-Worker: The AI Assistant

Imagine having a tireless, knowledgeable co-worker ready to help make your work a breeze. That’s precisely what the AI Assistant offers. Now available in the CONNECT client, it is designed to make your work life easier and more efficient.

Key Features of the AI Assistant:

  • Always Available: Add the AI Assistant to your favourites in the CONNECT client so it’s always nearby when needed.
  • Versatile Support: Whether you need to summarize information, draft an email, respond to messages, help with a formula in Excel, or even write some code, the AI Assistant is up to the task.
  • Privacy First: Unlike AI tools like Gemini, ChatGPT, or Co-Pilot, CONNECT’S AI engine isn’t trained on your data. Your questions are never stored, so you can be confident that your discussions with the AI Assistant remain private and secure within your organization.

How to Enable the AI Assistant

Getting started with the AI Assistant is easy and free. Here’s how to enable it:

  • Log into your account portal.
  • Navigate to CONNECT > AI Applications.
  • Enable the AI Assistant (Beta).

Once enabled, it will be accessible to all users within 24 hours. Why wait? Enable it now and start enjoying seamless support. Need our help or more detailed instructions? Contact our team.

Introducing UNIVERGE BLUE Archiving

We’re also thrilled to announce that Archiving will soon be available in the Australian market. This feature provides a comprehensive solution for viewing and managing all your communication records, including calls, messages, call recordings, and meetings, in one easy-to-use interface.

Key Benefits of Archiving:

  • Comprehensive Search: Easily search through content based on time, people, or specific details, making it simple to find the information you need.
  • Configurable Storage: Choose storage durations from 1 year onwards to meet your legal and compliance requirements.
  • Enhanced Security: Configure user roles to control who has access to specific data, ensuring that only authorized personnel can view sensitive information.

Archiving is the perfect solution for organizations with legal requirements to store communications and for those needing to conduct compliance checks or forensic investigations.

To learn more about archiving and help you get the most out of this new feature, contact Prosum to learn how Archiving can benefit your organization.

Ready to Enhance Your Business Communication?

We hope these new features will significantly improve your communication and operational efficiency. The AI Assistant and Archiving solutions are the latest examples of how UNIVERGE BLUE continues evolving to meet your needs.

At Prosum, we’re committed to providing the tools you need to succeed. We are ready to help you unlock the full potential of these new features.