September 28, 2017 Categorised in:

The Value of a Subscription based VOIP Office Phone System for Business

We all know the high cost associated with maintaining the status quo in any business. The same principle applies to your phone system, especially considering outdated models or systems that are inefficient and not cost-effective.

Today, we are chatting with David Colletta, Managing Director of Prosum, and we are discussing, the value of a subscription-based VoIP office phone system for businesses.

Listen to the interview below:

Read the interview below:

Caroline: David, I understand that we all know the high cost associated with maintaining the status quo in any business. The same principle applies to your phone system, especially considering outdated models or systems that are inefficient and not cost-effective.

David: That’s correct, Caroline. We see that unlike the old complex telecommunication solution, subscription-based telephony is continually adapting to the latest trends in the marketplace. Whether that’s an agile workforce, or integration into the latest social media apps, subscription-based telephony takes away that complexity of interoperability and costly upgrades to add new features or functionality.

Caroline: The subscription-based model provides a monthly fee option, which is more cost-effective than old legacy systems or can be anyway dependent on the business. Tell us how the subscription-based model works.

David:  The subscription-based telephony is simple to understand. It’s pay-per-user and often paid monthly, and the most popular choices that we had and that we provide are the office user and collaboration user. Now, the licencing is based on individual features a customer may desire so really simple to understand.

Caroline: What features does that include?

David: The features that are available in the office user covers most scenarios. This is the entry-level licence that we have, and these include things commonly used such as call pickups, call forwards, music on hold and voicemail so quite expensive in the features that a typical user in business would require. Additionally, the collaboration user adds the instant messaging, presence, multiparty conferencing, desktop sharing and work from anywhere while using the PC or mobile app. Between the two licences, the office user and the collaboration user, we find that it will suffice for most businesses of any size.

Caroline: I think, too, you mentioned earlier about the agile workforce and a lot of organisations particularly now see the merit in the work force’s flexibility and working from anywhere and getting those efficiencies, and this seems like it would be an excellent solution for that.

David: Correct. In most of the greenfield sites, these are the new offices that are currently going in, we find that the collaboration user is often the pick of the licence purely because it allows software to be installed on someone’s laptop and also on a device such as an iPad or an iPhone or an Android device for that matter giving them the ability to work anywhere around the world, to be honest.

Caroline:  Now you said before that all size businesses could use the subscription-based model. Is that correct?

David:  Yes, that’s correct. The beauty of subscription-based, there’s no best ideal candidate. It could be one. It could be hundreds. It could be thousands, but before we establish the quantities, it’s always right, and we always recommend that we qualify the location to ensure that there’s adequate internet bandwidth to sustain the desired amounts that you require.

Caroline: That makes sense. Now, what are some of the pitfalls that companies should watch out for when qualifying the subscription-based system?

David: The number one issue is poor internet. Businesses should look hard at investing in a good quality internet connection for that best user experience. The other factors that we see are the internal network in some businesses need to be brought up to a specific specification. They need to understand what type of networking equipment they’ve got to sustain the quality of voice and businesses will have the best outcome with a partner that can provide an end-to-end implementation. That includes right from the onset of the design, understanding the network right through to the onsite implementation and training.

Caroline: I think end-to-end solutions indeed take those headaches away for businesses because they’re working with a partner that can follow through all the way, and there’s that consistency as well.

David: That’s correct, Caroline.

At Prosum, we provide communication and technology solutions to businesses of all sizes, across all industries, right around Australia. With 50 years of expertise, no one knows technology and communication like Prosum.

From Hosted PABX and VoIP solutions to cloud-based phone systems, NEC Phone System Support and SIP Lines, we provide expert advice on the communication products and services that will suit your organisations’ needs.

If you would like to discuss how your corporation can improve communications, call us today for expert advice – call 1800 007 229 or visit, we’d love to hear from you.