ICT Support

What would happen if your ICT infrastructure suffered an outage or fault?

For most businesses, IT disruptions can severely impact performance, productivity and profits. So we’ve tailored an integrated support and service solution to protect your investment throughout the product life cycle. Our flexible support services provide peace of mind that your equipment is protected, and ensure you get the most out of your IT investment. With PROSUM ICT support, we’ll tailor a plan that best suits your business needs.

 

Why have a plan?

  • You’ll receive discounted hourly rates
  • Guaranteed rapid response times – within two hours* <30 min for urgent incidents
  • Unlimited help desk technical support

What’s included?

  • Dedicated unlimited help desk support
  • Onsite technical support
  • Remote system moves, adds and changes.
  • Routine network maintenance
  • Proactive network monitoring
  • Secure online customer portal
  • Access to critical spares
  • Standby cloud system – (Voice only internet connection required).

Technical support options

Already a PROSUM customer? You can access our online portal and log your requests here anytime.

Want to know more about our support services and how we can help? Contact our team here or call 1800 007 229.

Email support

Have a question or a comment? Email our support team at support@prosum.com.au

Phone support

Need to speak to our support staff? Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).

 

Brands we support

Complete range of NEC telephone systems.

Cisco  Firewalls, Switches, Servers, Routers & Unified Communications

 

Broadsoft IP Telephony

 

HP/Aruba Switches, Wifi, Servers, Storage

 

Polycom Video Conferencing and Handsets

Enghouse Multimedia Contact Centre

What our customers have to say

  • "We needed an experienced ICT provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises".


    ANDREW TRINH, ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED