ICT Support Services
our ict support services
Business Maintenance Plans
Prosum’s Business Maintenance is your consolidated IT lifeline that is always on call whenever you need us.
It provides your business with 100% uptime 24x7x365, frees up your internal staff and resources and provides you with peace of mind.
We’ll tailor a plan that best suits your business needs & budget. You’ll receive discounted hourly rates and guaranteed rapid response.
Business Maintenance Benefits
- Dedicated unlimited help desk support
- Onsite technical support.
- Proactive network monitoring
- Scheduled routine network maintenance
- Secure online customer portal
- Hardware replacement
- Remote Diagnostics
Pay-as-you go Technical Service & Support
Prosum’s Pay-as-you-go Service is perfect if you need ICT service and support only now and then when issues arise.
We’ll provide you with the best possible service and support. There are no contracts or commitments. You only pay for the service you need when you need it.
To organise technical support, call us on 1800 007 229 or fill out our online form and we’ll get back to you quickly to help you with your request.
Pay-as-you-go Technical Support Services
- Onsite technical service
- Telephone system installations
- Relocations & expansions
- Upgrades & programming
- Phone system repairs
- Phone faults
Brands we service & support
- Complete range of NEC telephone systems.
- Enghouse Interactive (EICC) Multimedia Contact Centre Software Assurance
- Cisco Firewalls, Switches, Servers, Routers, Unified Communications
- Broadsoft IP Telephony
- HP/Aruba Switches, Wi-fi, Servers, Storage
- Polycom Video Conferencing & Handsets
Why Prosum for ICT Service & Support?
Our Specialists Are the Difference.
We're Experts At What We Do
- 20+ years of experience designing, servicing and maintaining a range of ICT solutions.
- Diverse range of in-house skilled & certified technicians
We're Flexible & Affordable
- Tailored maintenance plans to suit your business needs and budget.
- Or, easy pay-as-you-need-us, no contracts, no commitments service and support.
We're Always Ready To Help
- Businesses of all sizes, across all industries.
- Metro & regional areas, Australia wide.
What our customers have to say
"We needed an experienced ICT provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises".
ANDREW TRINH, ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED