ICT Support Services

Banish Business Downtime 24x7x365.

Tailored ICT Support Services You Can Rely On To Help Keep Your IT Systems Running Smoothly, All The Time.

What would happen if your ICT infrastructure suffered an outage or fault? For most businesses, IT disruptions and downtime can severely impact performance, productivity and profits. So we’ve tailored an integrated support and service solution to protect your investment throughout the product life cycle.

Benefits of Our ICT Support Services

  • Protect your equipment & ensure that you get the most out of your IT investment
  • Provide your business with 100% uptime – 24x7x365
  • Free up your internal staff and resources
  • Provide you with peace of mind

With Prosum’s flexible ICT Support Services, we’ll tailor a plan that best suits your business needs. You’ll receive discounted hourly rates & guaranteed rapid response times – within two hours, 30 minutes for urgent incidents.

ICT Support Plans – Whats Included?

  • Dedicated unlimited help desk support
  • Onsite technical support
  • Routine network maintenance
  • Proactive network monitoring
  • Secure online customer support desk portal to log, track & review your requests
  • Access to critical spares

Need Service & Support Only Now And Then? Find out more about our pay-as-you-go support.

  • Banish Business Downtime & Keep Your IT Systems Running Smoothly With Our Support.

    Call us now on 1800 007 229, or fill out this form to discuss your tailored support plan.

Brands we service & support

Complete range of NEC telephone systems.

Cisco Firewalls, Switches, Servers, Routers & Unified Communications

 

Broadsoft IP Telephony

 

HP/Aruba Switches, Wifi, Servers, Storage

 

Polycom Video Conferencing and Handsets

Enghouse Multimedia Contact Centre

why prosum?

We're Experts At What We Do

  • We deliver with minimal disruption & downtime.
  • Diverse range of in-house certified technicians.
  • Guaranteed rapid response times.
  • 20+ years experience designing, servicing and maintaining a range of ICT solutions.
  • NEC Channel Partner
  • Enghouse Interactive Gold Partner

We're Affordable

  • Our affordable support & maintenance plans are tailored to suit your business needs and budget.
  • Easy pay-as-you-need-us support – no contracts, no commitments also available.

We're Always Ready To Help

  • Businesses of all sizes.
  • Across all industries.
  • Metro & regional areas.
  • Australia wide.

What our customers have to say

  • "We needed an experienced ICT provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises".


    ANDREW TRINH, ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED

 

Call us now on 1800 007 229 or fill out an online form to discuss your tailored support plan.