ICT Support Services
Tailored ICT Support Services You Can Rely On To Help Keep Your IT Systems Running Smoothly, All The Time.
What would happen if your ICT infrastructure suffered an outage or fault?
For most businesses, IT disruptions and downtime can severely impact performance, productivity and profits. So we’ve tailored an integrated ICT support services solution to protect your investment throughout the product life cycle.
Benefits of Our ICT Support Services
- Protect your equipment & ensure that you get the most out of your IT investment
- Provide your business with 100% uptime – 24x7x365
- Free up your internal staff and resources
- Provide you with peace of mind
With Prosum’s flexible ICT Support Services, we’ll tailor a plan that best suits your business needs. You’ll receive discounted hourly rates & guaranteed rapid response times – within two hours, 30 minutes for critical incidents.
What’s Included in our ICT Support Plans?
- Dedicated unlimited help desk support
- Onsite technical support
- Routine network maintenance
- Proactive network monitoring
- Secure online customer support desk portal to log, track & review your requests
- Access to critical spares
Need service & support only now & then? Find out more about our pay-as-you-go support.
Brands we service & support
- Complete range of NEC telephone systems.
- Cisco Firewalls, Switches, Servers, Routers & Unified Communications
- Broadsoft IP Telephony
- HP/Aruba Switches, Wifi, Servers, Storage.
- Polycom Video Conferencing and Handsets.
- Enghouse Multimedia Contact Centre.
We're Experts At What We Do
- We deliver with minimal disruption & downtime.
- Diverse range of in-house certified technicians.
- Guaranteed rapid response times.
- 20+ years experience designing, servicing and maintaining a range of ICT solutions.
- NEC Channel Partner
- Enghouse Interactive Gold Partner
- Our affordable support & maintenance plans are tailored to suit your business needs and budget.
- Easy pay-as-you-need-us support – no contracts, no commitments also available.
We're Always Ready To Help
- Businesses of all sizes.
- Across all industries.
- Metro & regional areas.
- Australia wide.
What our customers have to say
"We needed an experienced ICT provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises".
ANDREW TRINH, ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED