Business Maintenance Plans
Your consolidated IT lifeline that's always on call whenever you need our support
Fixed Fee IT Maintenance
Remote & Onsite Tech Support
Rapid Response Times
Just One Point of Contact
PROSUM’s Business Maintenance plans offer superior business and after hours support from people who know your company and its equipment.
With the right skills, knowledge and experience, PROSUM Business Maintenance plans ensures you minimise downtime and get more from your technology. For over 25 years now, Prosum has helped a diverse range of Australian businesses rely on our integrated service and support model. Rely on PROSUM for skilled and experienced support and enjoy the confidence of maximum uptime.
- Gain peace of mind knowing that your equipment is protected.
- Reduce your operational costs.
- Free yourself up to run your business.
- Keep your network & IT systems running smoothly.
- Prevent, detect and resolve issues quickly before they become critical.
How our Business Maintenance Plans work
Prosum’s flexible Business Maintenance plans lets you choose the level of care you need from our team. And for a fixed monthly fee, we keep on top of everything for you. Our Business Maintenance plans provide the following value added inclusions –
- Scheduled routine maintenance and monitoring of your network.
- Access to secure online portal to log requests anytime.
- Allocated account manager.
- Local help desk – we’re just a phone call away.
- Remote and on-site technical support.
- Hardware replacement.
To find out more about our business maintenance plans, contact Prosum on 1800 007 229. Need technical service and support only now and then when issues arise? Find out about our PAYG Technical services.
We maintain and support the following ICT solutions
- Complete range of NEC telephone systems
- Cisco firewalls, switches, wifi, servers, storage & routers
- Gateways & session border controllers
- Polycom video conferencing
- Verkada cloud surveillance & security cameras*
- Enghouse Interactive Contact Centres (EICC)
* Prosum is a licensed electrical contractor and holds a Victorian Police security registration.
Why Partner with prosum?
We're Experts At What We Do
- 25+ years of experience designing, servicing and maintaining a range of ICT solutions.
- Diverse range of in-house skilled & certified technicians
We're Flexible & Affordable
- Tailored maintenance plans to suit your business needs and budget.
- Or, easy pay-as-you-need-us, no contracts, no commitments service and support.
We're Always Ready To Help
- Businesses of all sizes, across all industries.
- Metro & regional areas, Australia wide.
"We needed an experienced ICT provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises".
ANDREW TRINH, ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED