Support

Choose a support service from the options below that best suits your needs

Need tailored support you can rely on 24x7x365?

Keep your IT systems running smoothly with our flexible business maintenance plans. Find out more.

Need technical service and support without a 24/7 helpline?

We provide pay-as-you-go, no contracts – no commitments technical service and support. Book a service request today.

Need to log a request?

Prosum customers can access our online portal and log requests here anytime.

Need to speak to our helpful staff?

Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).

Have a quick question or a comment?

Email our team at support@prosum.com.au

Questions about your Hosted Telephony Service?

Download your Software User Guides.

NEC, Yealink & Polycom handset & quick reference guides.

Download and view our handset user guides.

Download the communicator UC-One MAC or Windows client here.

Manage and review your PROSUM Hosted Telephony account here.