Service & Support
Get the help you need when you need it
PROSUM’s experienced engineers and customer service team are based in Australia and are ready to help. Choose a support service from the below options that best suits your needs.
ICT Support Services
Need tailored support you can rely on 24x7x365?
Keep your IT systems running smoothly with our flexible support & maintenance plans. Find out more.
Need IT service & support only now and then?
We’re here to help. Find out more about our NO Contracts, NO Commitments ICT Service & Support.
Support Desk Portal
Need to log a support request?
Prosum customers can access our online portal and log requests here anytime.
Need to speak to our helpful staff?
Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).
Have a quick question or a comment?
Email our team at firstname.lastname@example.org
Hosted Telephony Software User Guides
Questions about your Hosted Telephony Service?
Handset User Guides
NEC, Yealink & Polycom handset & quick reference guides.
Download and view our handset user guides.
What our customers have to say
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.
THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL