Support
Get the support you need when you need it
PROSUM’s experienced engineers and customer service team are based in Australia and are ready to help.
Choose a service from the below options that best suits your needs.
ICT Support Services
Need tailored support you can rely on 24x7x365?
Keep your IT systems running smoothly with our flexible business maintenance plans. Find out more.
Help Desk Portal
Need to log a support request?
Prosum customers can access our online portal and log requests here anytime.
Phone Support
Need to speak to our helpful staff?
Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).
User Guides
Hosted Telephony Software User Guides
Questions about your Hosted Telephony Service?
Handset User Guides
NEC, Yealink & Polycom handset & quick reference guides.
Download and view our handset user guides.
Why partner with Prosum?
We Know Communications
We're Experts At What We Do
- 20+ years of experience designing, installing, servicing and maintaining a range of ICT solutions.
- There’s no outsourcing. We have a diverse range of in-house skilled & certified technicians.
We're Flexible & Affordable
- Tailored maintenance plans to suit your business needs and budget.
- Or, easy pay-as-you-need-us, no contracts, no commitments service and support.
We're Always Ready To Help
- Businesses of all sizes, across all industries. Metro & regional areas, Australia wide.
- From the first contact through to ongoing technical support, we’re with you every step of the way.
What our clients say about us
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We recently had some issues with the installation of our PABX and the presence tools. Initial consultation with the manufacturer did not resolve the issue. We contacted a few third-party vendors and it was PROSUM who immediately identified the problem and resolved it in a timely manner. Since then, we have engaged PROSUM to upgrade our telephony infrastructure (which went without a hitch) and they are now installing our Wi-Fi network. PROSUM have the expertise and are very professional. I have no issues in recommending them.
STEPHEN EASTWOOD, INFORMATION & TECHNOLOGY MANAGER - LEGAL SERVICES BOARD & COMMISSIONER