Support

Get the help you need when you need it

PROSUM’s experienced engineers and customer service team are based in Australia and are ready to help. Choose a support service from the below options that best suits your needs.

ICT Support Services

Need tailored support you can rely on 24x7x365?

Keep your IT systems running smoothly with our flexible support & maintenance plans. Find out more.

 

Pay-as-you-go Support

Need IT service & support only now and then?

We’re here to help. Find out more about our NO Contracts, NO Commitments ICT Service & Support.

Support Desk Portal

Need to log a support request? 

Prosum customers can access our online portal and log requests here anytime.

Phone Support

Need to speak to our helpful staff?

Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).

Email Support

Have a quick question or a comment?

Email our team at support@prosum.com.au

User Guides

Hosted Telephony Software User Guides

Questions about your Hosted Telephony Service?

Download your Software User Guides.

Handset User Guides

NEC, Yealink & Polycom handset & quick reference guides.

Download and view our handset user guides.

Downloads

Communicator UC Client.

What our customers have to say

  • We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.


    THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL

Get in touch

Contact Prosum to find out how we can help your business.