Choose a support service from the options below that best suits your needs

Business Maintenance Plans

Need tailored support you can rely on 24x7x365?

Keep your IT systems running smoothly with our flexible business maintenance plans. Find out more.


Service Request

Need technical service and support without a 24/7 helpline?

We provide pay-as-you-go, no contracts – no commitments technical service and support. Book a service request today.

Help Desk Portal

Need to log a request? 

Prosum customers can access our online portal and log requests here anytime.

Phone Support

Need to speak to our helpful staff?

Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).

Email Us

Have a quick question or a comment?

Email our team at


Hosted Telephony Software User Guides

Questions about your Hosted Telephony Service?

Download your Software User Guides.

Handset User Guides

NEC, Yealink & Polycom handset & quick reference guides.

Download and view our handset user guides.

Communicator UC Client

Download the communicator UC-One MAC or Windows client here.


Prosum Billing Portal

Manage and review your PROSUM Hosted Telephony account here.