Support

Ict support services

Get the support you need when you need it

PROSUM’s experienced engineers and customer service team are based in Australia and are ready to help.

Choose a service from the below options that best suits your needs.

ICT Support Services

Need tailored support you can rely on 24x7x365?

Keep your IT systems running smoothly with our flexible business maintenance plans. Find out more.

 

Help Desk Portal

Need to log a support request? 

Prosum customers can access our online portal and log requests here anytime.

Phone Support

Need to speak to our helpful staff?

Call 1300 007 229, Monday to Friday, 9am – 5pm (excludes public holidays).

Email Us

Have a quick question or a comment?

Email our team at support@prosum.com.au

User Guides

Hosted Telephony Software User Guides

Questions about your Hosted Telephony Service?

Download your Software User Guides.

Handset User Guides

NEC, Yealink & Polycom handset & quick reference guides.

Download and view our handset user guides.

Downloads

Communicator UC Client.

Why partner with Prosum?

We Know Communications

office phone systems

We're Experts At What We Do

  • 20+ years of experience designing, installing, servicing and maintaining a range of ICT solutions.
  • There’s no outsourcing. We have a diverse range of in-house skilled & certified technicians.

We're Flexible & Affordable

  • Tailored maintenance plans to suit your business needs and budget.
  • Or, easy pay-as-you-need-us, no contracts, no commitments service and support.

We're Always Ready To Help

  • Businesses of all sizes, across all industries. Metro & regional areas, Australia wide.
  • From the first contact through to ongoing technical support, we’re with you every step of the way.

What our clients say about us

  • We recently had some issues with the installation of our PABX and the presence tools. Initial consultation with the manufacturer did not resolve the issue. We contacted a few third-party vendors and it was PROSUM who immediately identified the problem and resolved it in a timely manner. Since then, we have engaged PROSUM to upgrade our telephony infrastructure (which went without a hitch) and they are now installing our Wi-Fi network. PROSUM have the expertise and are very professional. I have no issues in recommending them.


    STEPHEN EASTWOOD, INFORMATION & TECHNOLOGY MANAGER - LEGAL SERVICES BOARD & COMMISSIONER