Support

it Support you can count on whenever you need us

Phone System Maintenance Plans

Phone System Maintenance Plans

Need tailored support you can rely on 24x7x365?

Keep your phone system running smoothly with our flexible phone system maintenance plans. Find out more.

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Small Business IT Support

Small Business IT Support

Need technical service and support without a 24/7 helpline?

Pay-as-you-go for the service you need – when you need it. No contracts or commitments. Book a service request today.

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NEC PBX Service & Support

NEC PBX Service & Support

Problems with your NEC phone system?

Our highly trained team of NEC experts are ready to help. Request our support here.

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Help Desk Support Portal

Help Desk Support Portal

Need to log a request? 

Prosum customers can access our online portal and log requests here anytime.

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Billing Portal

Prosum Billing Portal

Manage and review your PROSUM Hosted Telephony account here.

Pay Invoice

Make an online payment

Downloads

Hosted Telephony Software User Guides

Questions about your Hosted Telephony Service?

Download your Software User Guides.

Handset User Guides

NEC, Yealink & Polycom handset & quick reference guides.

Download and view our handset user guides.

Communicator UC Client

Download the communicator UC-One MAC or Windows client here.

Need to speak to our helpful staff?

Call us on 1300 007 229, Monday to Friday, 9 am – 5 pm (excludes public holidays), or email our team at support@prosum.com.au.