Enghouse interactive contact centre service & support
Experiencing Contact Centre Challenges?
Our Contact Centre is nearing end-of-life, and we can’t get support.
We’re struggling to get help on faults.
Support is costing us too much.
Need to improve the way you do business?
Our Contact Centre doesn’t have enough functionality.
We want to provide our customers with better service.
Customers need more options on how to contact us.
Stop Struggling With Outdated Technology.
Bring Your Contact Centre up-to-date with our support, and improve the way you service your customers.
Prosum Provide Service & Support For Enghouse Interactive Contact Centres (EICC).
- Resolve Touchpoint, Touchpoint Console, QMS issues & Challenges.
- Add functionality to your voice only Contact Centre.
- Give customers more ways to contact your business – SMS, Email, Web, Social Media & Chat.
- Get quick over the phone help desk support on faults.
- Tailored maintenance plans for 100% Contact Centre uptime, 24/7/365.
- Training to help your staff manage and operate your Contact Centre.
- New Contact Centre installations.
- Add Contact Centre functionality into your NEC, Cisco or Skype for Business telephony environment.
Tailored Support For Your Contact Centre Needs.
Is your Enghouse Interactive (EICC) Contact Centre software outdated?
Do you need to add functionality and improve customer service? Tired of paying too much for support? Need to integrate Contact Centre functionality into your telephony environment?
- We have the skills and capacity to service and support Enghouse (EICC) Contact Centre for businesses of all sizes, right around Australia.
- Our experience in tailoring an Enghouse (EICC) Contact Centre to your unique business requirements is what sets us apart.
- We are an Enghouse Gold partner and have 20+ years of experience in designing, servicing and maintaining the best end-to-end Enghouse (EICC) Contact Centre solutions for organisations of all sizes.
If your business is experiencing challenges and your Contact Centre no longer works for you, contact us for advice and support. Call us on 1800 007 229.
We're Experts At What We Do
- 20+ years of experience in designing, servicing and maintaining Enghouse (EICC) Contact Centre solutions
- Enghouse Gold Partner.
- In-house certified engineers.
- Tailored support & maintenance plan to protect your business from outages, faults, and downtime & provide you with peace of mind.
We're Always Ready To Help
- Businesses of all sizes.
- Across all industries.
- Metro & regional areas.
- Australia wide.
What our clients have to say
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.
THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL