Enghouse Contact Centre Support

When things go wrong, we’ve got your back. Always.

Get the best-in-class support to keep your Enghouse Contact Centre (EICC) running smoothly.

Contact centres are the backbone of any business, but they can quickly become costly and time-consuming if not appropriately managed. And what happens when there are downtime issues? Without your contact centre, you’re nothing more than helpless customers waiting for support that may never come! That is why we offer flexible maintenance and support solutions to help with managing Enghouse Contact Centre investments – no matter how big or small they might be.

Keep your Enghouse Contact Centre running like a dream. Request a consultation today.

1800 007 229

Our contact centre support services

Installations

We’ll implement a custom Contact Centre solution perfectly aligned to your organisations needs and budget.

Upgrades

Overlay multi-media functionality to your voice-only Contact Centre – SMS, email, web, social media & chat.

Fixes

Access our in-house skilled Engineers to resolve your Touchpoint, Touchpoint Console, QMS issues efficiently.

Maintenance

Get a proactive business maintenance plan for your EICC contact centre and enjoy peace of mind.

Training

Gain practical, hands-on experience and knowledge needed to apply to your own business environment.

Flexible Solutions

Integrate NEC, Cisco or Teams with a comprehensive set of tools to measure and improve your services.

With Prosum as your partner, you can be sure that your contact centre keeps running smoothly.

Prosum is the expert when it comes to Enghouse Contact Centre solutions. We’re an Enghouse Gold partner with over 20 years of experience designing and maintaining end-to-end systems.

And our deep knowledge combined with our comprehensive understanding of Enghouse Contact Centres means that we can service and support your customer service platform for your business needs like no other!

Call us today for a free consultation for Enghouse Contact Centre maintenance and support.

1800 007 229

 

 

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We keep businesses happy and productive

  • We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.


    THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL

25+ Years Going Strong

You’re backed by a team of expert engineers with years of experience in phone systems.

Award-Winning Support

Get real-time support from our local team based here in Australia & available around the clock.

We’re Always Ready to Help

We help businesses of all sizes, across all industries, metro & regional areas, Australia-wide.

Call us today for a free consultation for Enghouse Contact Centre maintenance & support.

1800 007 229

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