Contact Centres
Prosum has partnered with Enghouse Interactive to provide organisations of all sizes with flexible and scalable (EICC) Contact Centre solutions.
As an accredited Gold partner, we can help organisations make their customer service easy by giving them the right tools to be more helpful, efficient, and motivated.
We’ve been designing, servicing, and maintaining end-to-end (EICC) solutions for over 20 years. Hence, our in-depth knowledge and experience of Enghouse products mean that we can tailor a Contact Centre solution to your exact business requirements.
our services
Installations
We’ll implement a custom Contact Centre solution perfectly aligned to your organisations needs and budget.
Upgrades
Overlay multi-media functionality to your voice-only Contact Centre – SMS, email, web, social media & chat.
Fixes
Access our in-house skilled Engineers to resolve your Touchpoint, Touchpoint Console, QMS issues efficiently.
Support
Keep your (EICC) Contact Centre running smoothly with a tailored business maintenance plan.
Training
Gain practical, hands-on experience and knowledge needed to apply to your own business environment.
Solutions for NEC
Integrate your NEC investment with a comprehensive set of tools to measure and improve your services.
Enghouse Contact Centre Solution at a glance
A Contact Centre that lets you add what you need – when you need it.
Comprising a multi-channel communications, operator attendant console, IVR, call recording, quality monitoring and a range of additional components and integration tools, you can add functionality as requirements and budget dictate.
Multi-media Communications
Bring your customers closer by equipping your business to manage voice, email, webchat, SMS, video and social media efficiently. Customers love it when you can accommodate their preferred communication channel.
Reception & Call Handling
Give your customers a VIP service using Operation Consoles. Quickly and efficiently manage and dispatch interactions to the right person, department, location or company.
Self-Service
Dramatically reduce costs by empowering your customers to self-serve for simple issues such as password resets, bill payment or directory assistance without the need for live assistance.
Quality & Control
Continuously view, monitor and improve customer service, resolve disputes, achieve regulatory compliance, accelerate employee training and increase workplace productivity and security.
Why Australian Businesses Choose Us
25+ Years Experience
Going Strong
Enghouse Gold Partner
We’re Experts At What We Do
Award-Winning Support
Friendly Local Team
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We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.
THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL