Contact Centres

We build custom solutions that deliver results

New Call & Contact Centres

Expansions & Upgrades

Contact Centre Maintenance

We offer the flexibility of premises-based or cloud based deployments.

On-Premises Call and Contact Centres

We specialise in Enghouse Interactive Multi-channel Contact Centre deployments. Our Contact Centre solution unifies landline, fax, and mobile with the latest social tools and provides you the ability to reach your customers through multiple communication channels.

  • Integrates easily into existing NEC, Cisco and Skype for Business telephony environments.
  • We build flexible solutions and tailor them to meet the unique needs of your organisation.
  • We provide full training and ongoing helpdesk and onsite support.
  • Expert technical assistance with the latest upgrades.
  • This solution is suitable for businesses of all sizes.
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Hosted Call and Contact Centres

  • Integrates with our Hosted Telephony platform.
  • Eliminates the need for ongoing maintenance costs.
  • Flexible, cost effective, virtual contact centre solution that allows you to operate from anywhere.
  • Suitable for businesses of all sizes.
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Read what our clients have to say

  • We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.


    THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL