Enghouse Interactive Contact Centre Support Services

Unlock the Full Potential of Your Existing Enghouse Interactive Contact Centre with Prosum's Specialized Services

If your business already utilizes an Enghouse Contact Centre, Prosum is here to take your operations to the next level. Our tailored services are designed to enhance and optimize your Enghouse Contact Centre setup, ensuring you get the most out of this powerful platform.

Why Prosum for contact centres

25 +

Years of customer engagement experience

150 +

Contact centre installations

100 +

Years+ of IT and telco experience

1500 +

Happy customers and counting

Our Enghouse Interactive Contact Centre Support Services

Customization & Integration

Tailor your Enghouse Contact Centre to your evolving business needs. Prosum excels in customization and integration, ensuring a seamless fit with your unique workflows.

Maintenance & Upgrades

Ensure optimal performance with our Enghouse Software Assurance and business maintenance plans, keeping your contact centre running smoothly.

Performance Optimization

Let us fine-tune your Enghouse Contact Centre for peak performance. Our experts identify bottlenecks and implement enhancements to ensure optimal efficiency.

Multi-Channel Integration

Upgrade to a multi-channel strategy seamlessly. Prosum overlays multimedia functionality onto your voice-only Contact Centre, engaging customers across various channels.

Training & Knowledge Transfer

Empower your team with our comprehensive training programs. Gain insights into advanced features for improved customer service and operational efficiency.

Issue Resolution

Count on our dedicated support team to handle any issues with Touchpoint, Touchpoint Console, and QMS. Experience efficient troubleshooting to minimize downtime and maintain uninterrupted service.

Smooth Transition to MS Teams

Seamlessly transition to a Microsoft Teams Contact Centre with Prosum's assistance. Regardless of your Microsoft strategy stage, we ensure a hassle-free switch.

Let's keep your operations running smoothly. Connect with Prosum's Enghouse support today.

1500+ Happy Customers & Counting

Read what they say about us

I recently had a new VC installed from the team at Prosum. David Colletta and his team were not only professional with the installation, but at all times, the communication was second to none from them to see at each step where we were at. The installers were brilliant, and to top it off, they cleaned after the installation leaving us nothing to do. How refreshing this was. Again, I cannot speak highly enough of the team at Prosum; their professionalism was second to none, and their on-time approach was exactly that on time! Please do yourself a favour and get the team out there to look at what your needs are for the business, big or small. They have it all! Well done and thank you.

Yolanda Di Ludovico,

FIRST SUPER

We needed an experienced ICT VoIP provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.

Andrew Trinh,

ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED

We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a VoIP provider we can rely on to provide and maintain our telephony and contact centre environment.

Therese Chakour-West,

INFORMATION TECHNOLOGY MANAGER - STIHL

Aitken Real Estate had to move office and sought David Colletta of Prosum advice about switching our telephony to the cloud. Extremely helpful, no-nonsense information and can get the job done. Their tech Antoine was sensational. No delays, no problems. Highly recommend!

Stephen Aitken,

AITKEN REAL ESTATE

Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.

Raphael Cheah,

Network Administrator - AECOM

Partner with an expert who cares about your success.

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