Prosum is a leading provider of Enghouse (EICC) contact centres
We help Australian businesses improve their customer service and contact centre operations.
We’ve partnered with Enghouse to provide the best Enghouse on-premises Contact Centre solutions for business of all sizes, throughout Melbourne and Australia-wide. We’re an Enghouse Interactive Gold partner with 20+ years of experience designing, servicing, and maintaining the best end-to-end Contact Centre solutions.
Our Enghouse Contact Centre Services include:
- New Contact Centre setup.
- Adding functionality to your Enghouse voice-only Contact Centre – SMS, Email, Web, Social Media & Chat.
- Resolving Touchpoint, Touchpoint Console, QMS issues.
- Over the phone help desk support.
- Tailored Contact Centre maintenance plans.
- Staff training.
Make customer service easy for your agents.
Enghouse’s multi-media contact centre gives them the tools they need to be more helpful, more efficient and more motivated.
Resolve more calls in less time and increasing productivity.
Offer your customers their choice of communication method.
Ensure customer service is consistent across all channels.
Reduce abandonment rates, queues and call times by offering a Callback.
Reduce agent attrition by providing the tools they need to achieve targets.
Minimise agent stress and expand their capabilities.
Optimise staff resources with comprehensive reporting & automation of repetitive processes.
Improve customer satisfaction through real-time interaction monitoring and coaching.
Achieve superior first contact resolution through intelligent skills-based routing.
A Scalable and Modular Solution
Multi-Channel Contact Centre
Equip your business to manage voice, email, webchat, SMS, video and social media efficiently. Customers love it when you can accommodate their preferred communication channel.
Receptionist & Call Handling
Give your customers a VIP service by quickly and efficiently managing and dispatching interactions to the right person, department, location or company.
Empower your customers to self-service for simple issues such as password resets, bill payment or directory assistance without the need for live assistance.
Quality & Control
Continuously monitor and improve customer service, resolve disputes, achieve regulatory compliance, accelerate employee training and increase workplace productivity and security.
What our clients have to say
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.
THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL