Hear What Our Clients Have to Say
We conducted a review for potential VOIP providers that could implement a reliable and feature rich cloud based IP Telephony platform. After reviewing other providers, we selected PROSUM who was able to successfully transition our College to a Cloud IP Telephony platform. PROSUM’s expertise is of the highest standard and I have no issues in recommending their solutions and services. Staff are particularly impressed with the high quality audio afforded by the HD handsets and due to the outstanding clarity, wonder if the other party is still there as there is no ‘pops’ or ‘clicks’ on the line.
STUART McMINN, IT MANAGER, - UNIVERSITY COLLEGE
We had a number of issues with our old PABX system as it was no longer supported. We were in contact with a few third-party vendors to ascertain who could best provide the solution we were after. PROSUM was not only able to meet our requirements but also ensure the new PABX solution was implemented in a timely manner with no disruption. We also required console software that was easy to use for vision impaired staff and PROSUM recommended a solution that works perfectly for our environment. PROSUM’s expertise and professionalism is of the highest standard.
JUDY BRACKSTONE, OFFICE MANAGER - AUGHTERSONS SOLICITORS
We needed an experienced ICT provider that could implement a new telephony solution without affecting existing telephony services and business operations. After reviewing other providers, we selected PROSUM who was able to successfully migrate all our users onto the new NEC platform and complete the project in a timely manner. PROSUM continue to provide support for our NEC Telephony and Contact Centre environment and I would recommend their services to other organisations and enterprises.
ANDREW TRINH, ICT INFRASTRUCTURE & SERVICE DELIVERY MANAGER - VICTORIAN CYTOLOGY SERVICE LIMITED
We recently selected PROSUM to supply, install and support a NEC SV9100 IP Telephony platform for our new medical centre precinct. The team at PROSUM were very professional throughout the installation process and have been a pleasure to deal with.
GEOFF FAZAKERLEY, EXECUTIVE DIRECTOR, DIAGNOSTIC SERVICES INFRASTRUCTURE - CABRINI HEALTH
We had been experiencing numerous issues with the existing phone system and it was desperately in need of replacement. After investigating a number of solutions and integrators, PROSUM was selected as they showed professionalism in their proposal and it was clear their team was capable of delivering what was required. The team at PROSUM have provided great support and advice post-implementation, we will be continuing to use their services.
TRISTAN LAWES, IT MANAGER - ST HILDA'S COLLEGE
We recently had some issues with the installation of our PABX and the presence tools. Initial consultation with the manufacturer did not resolve the issue. We contacted a few third-party vendors and it was PROSUM who immediately identified the problem and resolved it in a timely manner. Since then, we have engaged PROSUM to upgrade our telephony infrastructure (which went without a hitch) and they are now installing our Wi-Fi network. PROSUM have the expertise and are very professional. I have no issues in recommending them.
STEPHEN EASTWOOD, INFORMATION & TECHNOLOGY MANAGER - LEGAL SERVICES BOARD & COMMISSIONER
PROSUM has assisted us by providing solutions to expand our Zeacom Contact Centre based on the needs of our clients. Their advice and experience has allowed us to automate some of our existing processes while providing a superior level of customer experience to our clientele.
ANDREW DOVILE, IT SUPPORT - JOHNS LYNG GROUP
We are constantly looking to continuously improve the way we do business and service our customers and distributors within our customer service operations. This is why we selected PROSUM as our telephony and contact centre provider. Their experience means we have a provider we can rely on to provide and maintain our telephony and contact centre environment.
THERESE CHAKOUR-WEST, INFORMATION TECHNOLOGY MANAGER - STIHL
Thanks to the PROSUM team for the successful migration of the Brisbane phone system. A great deal of planning and hard work in the preparation resulted in a smooth migration with zero downtime to the business – a reflection on the dedication and preparedness to the project. Thank you.
RAPHAEL CHEAH, NETWORK ADMINISTRATOR - AECOM
Professionalism at its highest standard. Over the many years of association our firm has utilised and highly recommend a variety of PROSUM'S services including data and telephone. More recently our firm relied on their advice and direction when installing and upgrading our telephone system. We continue to use these services with great leadership by David Colletta and a great team.
LEANNE WILLIS | STACEY BACHELOR, ICT DEPARTMENT - RYAN CARLISLE THOMAS LAWYERS