Service Capability
High performance equipment together with dependable Information and Communication Technology (ICT) drive your success. Across Australia, diverse businesses trust PROSUM for ICT expertise and proven service. Whether it’s a phone system or complete technology solution, PROSUM has the means to deliver robust and reliable ICT outcomes.
Help Desk
Instant access to skilled and experienced technical support for the immediate assistance you need. This chief calibre support is what you’ll receive as a valued PROSUM client. PROSUM Help Desk offers 24 hour reassurance 365 days of the year. There’s no cap on the number of help calls and remote fixes.
PROSUM Business Plus, PROSUM Business and PROSUM Business Standard service agreements all secure you open-ended support. Our expert team will have your question answered, problem solved or fault logged in minutes. So nothing compromises your ability to service customers and make sales.
Incident Management
A confident response is more effective than an ad hoc reaction. PROSUM’s scheduled routine maintenance and monitoring detects potential system faults before they impact your uptime. Our incident management solution hinges upon restoring a normal service operation as quickly as possible, to minimise business disruption.
Often before you detect any change, PROSUM real time monitoring raises an alert. This allows for quick reaction and rapid restoration of your systems. Frequently without service interruption or any need for site visits. Our proactive approach allows for intuitive fault escalation that limits outage risk.
Network Design
PROSUM has the team and the technology to deliver secure, efficient ICT systems. Our proficient network engineers can coordinate full design and management of your data and voice network. Meanwhile, you can trust PROSUM’s leading technology to support your:
- network planning & management
- equipment procurement
- technology deployment
As specialists in custom ICT solutions, businesses depend on PROSUM for technology that meets their unique needs. Current and future requirements are all serviced by the very best in technology and network support.
Professional Services
Help and guidance from vendor neutral technology experts:
-
Project Management
The complexity of keeping ICT projects on schedule calls for insight, discipline and experience. PROSUM deliver intricate technology solutions on task, on time and on budget.
-
Voice & Data technology consultants
Information is key to informed business technology decisions. PROSUM engineers provide specialist and impartial advice on leading voice and data technology.
-
Carrier Audits
Complex technology often results in multiple suppliers. Carrier audits identify savings and efficiencies to eliminate redundant services, consolidate accounts and negotiate rates.
Implementations
Commissioning situation specific technology, including:
-
Server Virtualisation
Save thousands in remote office-enabling hardware and management costs. Our VMware experts offer leading support in the design and implementation of your virtualised environment.
-
Wireless Networks
Secure wireless networks can reliably adapt to your voice and data technology – but their implementation demands specialist skill and experience. PROSUM has taken wireless LANS from planning to deployment for diversely sized and set-up businesses. So you can be sure of the right wireless technology bringing relevant benefits to your business.
Contact PROSUM for a quality technology solution to fit your business.